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Sign up to receive emails packed with exclusive competitions, book recommendations, offers from your local bookshop, and more – plus you can win a £100/€120 National Book Token every month!

Bookseller Zone

 

For general bookseller queries please email us at egiftcard@booktokens.co.uk

For urgent bookseller queries, please call our helpline (Monday-Saturday 8.30am-6pm and Sunday 9am-5pm, excluding bank holidays)

Calling from the UK: 03303 310345

Calling from the Republic of Ireland: 18008 560 74

 

New bookseller?

Gift card transactions, reports and administration

Multi Factor Authentication (MFA) has now been turned on. Please ensure that you've downloaded an authenticator app before you log on to the site. You can find our set-up guides and video on our MFA page

A change of password is required every 90 days: see our how-to guide.

Go to Authorisations
Authorisations

Authorisations

Perform transactions on a gift card

Go to Administration
Administration

Administration

Manage user IDs, employee PINs and bulk loading

Go to Reports
Reports

Reports

View gift card transactions

 

Frequently asked questions

How do I process paper tokens?

National Book Tokens paper vouchers are still valid and should be accepted. They have no expiry date. Simply complete the Exchanges form and return it to us, together with the vouchers.

How do I order blank gift cards and point of sale?

You can order easily and quickly online. Just log in to our secure Bookseller Zone site to view our range and place your orders. There's no charge, and all orders are fully tracked. 

Plus browse our full catalogues here.

How long are National Book Tokens valid for?

National Book Tokens gift cards are valid for 8 years from last use, including balance enquiries.

After 8 years, an unused card will become invalid, but we promise to replace them when this happens. Expired cards can be swapped out over the phone – please call 03303 310345 (Mon to Fri, 9am-5pm).

At weekends or out of hours, click here for details of how to replace expired cards.

How do I contact Customer Services?

For general bookseller queries please email us at egiftcard@booktokens.co.uk

For urgent bookseller queries, please call our helpline (open Monday-Saturday 8.30am-6pm and Sunday 9am-5pm, excluding bank holidays)

Calling from the UK: 03303 310345
Calling from the Republic of Ireland: 18008 560 74.

Please note that we are unable to manage bookshop customer service via social media.

We recently replaced our old UK number (0844 9120397) with 03303 310345 – this is a non-geographic standard number and should reduce call charges.

 

Download digital assets and POS

Are you a new bookseller?

 

Find out how National Book Tokens can benefit your business, and get in touch to start selling and redeeming in your bookshop.

 

Information for new booksellers

National Book Tokens are proud to support

Supporting Reading

Supporting reading for everyone

 

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