National Book Tokens gift cards and paper vouchers

If you have a query about buying and spending National Book Tokens gift cards and paper vouchers, please see answers to common questions below.

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Yes, you can read all our terms and conditions online, including the specific terms and conditions which apply to National Book Tokens gift cards and e-Gift cards. 

National Book Tokens gift cards (and e-Gift cards) can be loaded with any amount from a minimum of £1 to a maximum of £250, or €1 to €250 for Euro gift cards in the Republic of Ireland.

Yes, National Book Tokens paper gift vouchers do not have an expiry date and you can continue to redeem these in any participating bookshop (check ‘Accepts paper vouchers’).

Find your nearest bookshop

Please note that paper gift vouchers cannot be spent online. In order to have your vouchers exchanged, please post them to us and we will transfer the balance onto an e-Gift card.

Please post your paper vouchers to Customer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR. Remember to include your full name, postal address and email address. Please also indicate if you would prefer a physical card to be posted to you.

Yes, you can use multiple gift cards for your order in participating bookshops instore as well as online at Waterstones, Foyles and You can also use multiple gift cards online at a number of independent bookshops.

Where to spend online

No, you can spend as much of the gift card (or e-Gift card) value as you like, whenever you like, providing your gift card has not expired. Any remaining balance will stay on the gift card until your next purchase.

If your National Book Tokens cannot be read when you try to use it in a bookshop, the bookshop can let us know or you can submit a query below and we will look into it and replace it if necessary.

Tell us about a faulty card

National Book Tokens do not expire for 8 years. It is our current policy to replace expired gift cards (conditions apply). To ensure that a gift card remains active, you either need to use it to purchase a book, have it topped up or simply do a balance check.

Please note, some older gift cards (sold before October 2015) expire after 24 months of inactivity – we are happy to replace these for you. 

Check an expired card

We are really sorry if your gift card has not been properly activated. In order for us to find out why and hopefully send you a replacement, we need:

  • Your National Book Tokens gift card number
  • Information that tells us the gift card value and where and when it was purchased – this should be on the receipt
  • If you do not have a receipt it would really help if you can find out and let us know the time and place of purchase

Tell us about an unactivated card

We always try to replace lost or stolen National Book Tokens gift cards. We can only do this if:

  • You can provide an image of the gift card receipt
  • You know your gift card number (this should be on the receipt)
  • The value is still on the gift card
  • Lost cards will be replaced with an e-Gift card

Tell us about a lost or stolen card

Visit our help centre

Find information about how and where to buy and spend our gift cards, how to check your online orders, and how to manage your account and personal details.

Visit our help centre

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