Working at National Book Tokens

Key Account & Customer Service Executive

Position: Key Account & Customer Service Executive

Salary: £35,000 plus a bonus & generous benefits package

Company: Book Tokens Ltd. 

Location: Central London (please note that the position will require a minimum of 3 days a week working at the Book Tokens Ltd. offices in Central London.)

Purpose of the Role: This role strengthens the commercial and customer-facing backbone of National Book Tokens. It combines key account execution, corporate order handling, customer service expertise and light product coordination. The aim is to give the business a consistent, organised, and proactive point of contact for our partners and retailers while freeing senior leadership to focus on long-term strategy.

The Key Account & Customer Service Executive manages around ten key B2B accounts, supports repeat corporate orders (e.g. schools, universities and organisations), provides structured customer service for retailers and consumers, and helps maintain the stock, product and order pipeline. It is a hands-on role that touches every part of the operation.

How to apply? Submit your CV and a covering letter explaining why you’re perfect for this role and detailing your availability for interview. 

Please send your CV and covering letter by 16th January to mail@booktokens.co.uk