We are aware that some booksellers logging in to our gift card transaction sites whilst using Microsoft Edge or Firefox browsers, may be experiencing some problems. We recommend that you switch your browser to Google Chrome in order to easily access our site. If, however, you wish to continue with Microsoft Edge or Firefox, please follow the instructions here to help you log in.

Find your links to log in to the National Book Tokens transaction sites below, as well as other helpful resources.

Bookseller Zone

Welcome to our bookselling hub. Below, you'll find all you need to support National Book Tokens sales and redemptions in your bookshop.

Need help? For urgent bookseller queries, please call our helpline (Monday-Saturday 8.30am-6pm and Sunday 9am-5pm, excluding bank holidays) | UK: 03303 310345 | Republic of Ireland: 18008 560 74

For general bookseller queries, please email us.

Send an email

Gift card transactions, reports and administration

We are aware that there are some issues with the slow running of the Wren reports and it is currently being worked on. If there's anything we can help you with, please don't hesitate to contact us at egiftcard@booktokens.co.uk.

Multi Factor Authentication (MFA) has now been turned on. Please ensure that you've downloaded an authenticator app before you log on to the site. You can find our set-up guides and video on our MFA page

A change of password is required every 90 days: see our how-to guide.



Perform transactions on a gift card



Manage user IDs, employee PINs, and bulk loading



View gift card transactions


Merchandising, resources and useful information


Order gift cards and POS

Order gift cards and POS

All our gift cards, display units and point of sale materials are provided free of charge. Order online using your BA account number and password.

Download our Sterling catalogue

Download our Euro catalogue

Trade news

Trade news

Read the latest news and updates from National Book Tokens, including helpful links and resources to support current marketing campaigns.

Plus look out for our monthly email updates.

Help and resources

Help and resources

Here are links to the most requested help pages and guides:

BatchLine demo

BatchLine instructions

Guide to bulk loading

Paper tokens exchanges form

Order gift cards and POS

Bulk personalisation

Our guide to how you can buy multiple copies of bespoke design National Book Tokens to sell to local schools and businesses.

Trade news

FREE local marketing

Our local marketing tool is now even better! Log into your account to share your bookshop's upcoming events, offers, promotions and updates with booklovers near you. Not using it yet? Sign up and find out how it can benefit your business!

Bookshop of the Month

Bookshop of the Month

Discover the bookshops making the most of our free local marketing tool - and the latest winner of our monthly competition to receive a luxury hamper!


Frequently asked questions

National Book Tokens paper vouchers are still valid and should be accepted. They have no expiry date. Simply complete the Exchanges form and return it to us, together with the vouchers.

You can order easily and quickly online. Just log in to our secure Bookseller Zone site to view our range and place your orders. There's no charge, and all orders are fully tracked. 

Plus browse our full catalogues here.

National Book Tokens gift cards are valid for 8 years from last use, including balance enquiries.

After 8 years, an unused card will become invalid, but we promise to replace them when this happens. Expired cards can be swapped out over the phone – please call 03303 310345 (Mon to Fri, 9am-5pm).

At weekends or out of hours, click here for details of how to replace expired cards.

For general bookseller queries please email us at egiftcard@booktokens.co.uk

For urgent bookseller queries, please call our helpline (open Monday-Saturday 8.30am-6pm and Sunday 9am-5pm, excluding bank holidays)

Calling from the UK: 03303 310345
Calling from the Republic of Ireland: 18008 560 74.

Please note that we are unable to manage bookshop customer service via social media.

We recently replaced our old UK number (0844 9120397) with 03303 310345 – this is a non-geographic standard number and should reduce call charges.

Download digital assets and printable point of sale for your bookshop

Make sure your customers know you sell and redeem National Book Tokens. Plus, share our national campaigns which support high street bookselling!

Browse and download
Download digital assets
Information for new booksellers

Are you a new bookseller?

Find out how National Book Tokens can benefit your business, and get in touch to start selling and redeeming in your bookshop.

National Book Tokens:

  • increase customer visits
  • deliver incremental sales
  • are supported by national advertising and promotional campaigns


Information for new booksellers

National Book Tokens are proud to support reading for everyone

We've been proud sponsors of World Book Day for more than 25 years, and are supporters of the charities Read for Good and Book Aid International, helping them to encourage reading for pleasure, and bringing books to children and adults who need them the most. Our partnership with The Jhalak Prize, which celebrates books by writers of colour, helps to connect readers with diverse voices through their local bookshops.

Find out how we support reading
Supporting reading

National Book Tokens Discover, the place to be for booklovers.

Sign up today and we'll enter you to win a £100/€120 National Book Token every month!