Contact us

The fastest way to get help with buying and spending National Book Tokens and Bookily gift cards, or to find the answers to your questions about our site and emails, is by using our help pages. If you can't find what you're looking for, or need more assistance from our friendly customer service team, get in touch using the options below. 

Visit our help centre


If your National Book Tokens gift card cannot be swiped or read when you try to use it instore, it could be that the magnetic stripe on the reverse of the card is damaged. We can replace faulty gift cards – please submit a query below.

Tell us about a faulty gift card

It is our current policy to replace expired gift cards (conditions apply). To ensure that a gift card remains active, you either need to use it to purchase a book, have it topped up or simply do a balance enquiry.

Please note, some older gift cards (sold before October 2015) expire after 24 months of inactivity – we are happy to replace these for you. 

Check an expired card

I need more help

We are really sorry if your gift card has not been properly activated. In order for us to find out why and hopefully send you a replacement, we need:

  • Your National Book Tokens gift card number
  • Information that tells us the gift card value and where and when it was purchased – this should be on the receipt
  • If you do not have a receipt it would really help if you can find out and let us know the time and place of purchase

Tell us about an unactivated card

Yes, you can use multiple gift cards for your order in participating bookshops instore as well as online at Foyles and You can also use multiple gift cards online at a number of independent bookshops.

Where to spend online

I need more help

If you are enquiring about an existing order, please ensure you include your order number.

If the order number starts with 'NBT' please submit a query

If the order number starts with anything else, please email

To find out more about why National Book Tokens gift cards are the best option for your school or business, or to discuss a bulk discount, please contact our sales team:

Many questions about National Book Tokens gift cards (and e-Gift cards) can be answered in our help pages.

If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.

Please note: if you have a query about an order number that starts with 'VEX', please email

Submit a query

If your Bookily gift card has been lost, stolen or damaged we will need information that the buyer may have. Please complete the form to give as much information as possible.

Submit a query

Many questions about Bookily gift cards can be answered in our Bookily help page. If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.

Submit a query

All the links, help and resources you need, including contact details for our customer service team, can be found in our Bookseller Zone. Please contact customer services for any queries relating to gift cards, gift card transactions, point-of-sale materials or your account with Book Tokens Ltd.

If you need help with our free local marketing platform, National Book Tokens Local, or have any queries about our advertising campaigns, please contact our marketing team by submitting an online query.

If you have any questions about your online account or profile, or about using the website in general (including National Book Tokens Discover, and email updates from local bookshops) use the form below to get in touch.

Contact us

We’d love to hear your comments and feedback about our website, emails, or anything else! Please send us a message using the form below. We can also add you to our focus group, if you’d like to take part in surveys and help us to make National Book Tokens Discover even better – just let us know!

Send us feedback

Visit our help centre

Find information about how and where to buy and spend our gift cards, how to check your online orders, and how to manage your account and personal details.

Visit our help centre

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