Multi-Factor Authentication: a guide for booksellers

A change of password is required every 90 days.

Guide to changing your password

Multi-Factor Authentication (MFA) is now live.
You will not be able to log in to sell or redeem until you have set this up.

Before you log in, please make sure you have downloaded an Authenticator App – links to these can be found below.

To log in go to as normal and follow these steps:

  1. Input current User ID - please note, your User ID is case sensitive, it is NOT your GLN or email address. If you do not know your User ID please contact us.
  2. Input current Password – if you do not know your password, please click on the reset password link on website the log in page.
  3. Please follow the on-screen prompts, step by step, referring to the appropriate set up guide as you proceed.


Links to set-up guides: 

Set up a desktop authenticator app

How to install extension

Note: if you are using the extension please refer to the guide to install this, as well as the set-up guide.

Note: to copy and paste within the FIS App you need to use CTRL C (for copy) and CTRL V (for paste).

Set up a mobile authenticator app

If you have any issues, please contact us at and someone from our customer service team will contact you back as soon as possible.

Once you have set up MFA, it runs in the background and the website will request once every 60 days that you input the 6 digit one time passcode (OTP) that is shown in the App.

For instructions on how to set up multiple users or the same App on multiple devices, please contact our customer service team.

To help, you can also watch the following videos showing how set-up will work:


Setting up your desktop authenticator app


Setting up your mobile authenticator app

Please note:

  • MFA will be required the first time you log in to any of the National Book Tokens gift card websites. It will not be required every time you log in, but it will be required if your browser settings change and at least every 60 days.
  • MFA is used by most payment systems to improve security; it requires users to input a code when they log in. This code is shown via an authenticator app installed either of the user’s phone or desktop.
  • You can install both a mobile and desktop app.
  • FIS is the company that processes National Book Tokens transactions.

Handy Hints!

Download our guides with useful tips to help you logging in to the National Book Tokens websites, including:

  • How to check your password so you don’t get locked out.
  • Tips on resetting your password.

If you have any questions, please get in touch at

We would also like to remind Batchline and Gardlink users that you can sell and redeem National Book Tokens via these systems without the need for MFA.

Download the guides

Download an authenticator app


Desktop apps

Good to use if your account is logged into on one PC by multiple users, but not for when you wish to log in from home. 

There are many apps that work. If you are using Chrome or Edge we recommend the Extension. 

How to install extension

FIS also have their own apps.

For Windows:

Download the FIS authenticator for desktop

For Mac and iPad download the Microsoft or Google Authenticator:

Download from the Apple store


Mobile apps

Recommended if you are the only person logging in, and for users who occasionally log in from home or locations other than their shop.

You can use any of the following apps (you may already have one of these apps on your phone as they are used for multiple services):


Microsoft authenticator

Download from the Apple Store

Get it from Google Play


Google authenticator

Download from the Apple store

Get it on Google Play


FIS authenticator

Download from the Apple store

Get it on Google Play


Visit the Bookseller Zone

In our handy hub for booksellers, find all the links, information and resources you need to sell and redeem National Book Tokens in your bookshop.

Visit the Bookseller Zone
Bookseller Zone

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