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It is our current policy to replace expired gift cards (conditions apply). Expired Card Policy
We also endeavour to replace lost or stolen cards (conditions apply). Protect your card
Please note: for technical reasons you can no longer top-up value onto Co-Op issued National Book Tokens – we apologise for any inconvenience this may cause you. If you have value on a Co-Op issue National Book Token and would like to add value to it, please ask a bookshop to transfer the old card value to a new card first.