Delivery information
We use Royal Mail for the majority of our UK deliveries but will use other services where appropriate. Delivery charges vary according to the value ordered as specified in the table below, with the exception of e-Gift cards, Bookily gift cards, and deliveries to Ireland.
Working days are classed as Monday to Friday and exclude weekends and public holidays. Please note that all delivery dates are estimated and cannot be guaranteed.
| Order Value | Delivery Charge | Delivery Method | Delivery usually expected within |
|---|---|---|---|
| £5.00 - £50.00 | £2.50 | 1st Class | 1-3 working days 2-5 working days for personalised gift cards |
| £50.01 - £99.99 | £3.50 | Recorded Delivery (Signature Required) | 1-3 working days 2-5 working days for personalised gift cards |
| £100+ | £6.95 | Special Delivery (Signature Required) | 1-2 working days 2-4 working days for personalised gift cards |
| Same day dispatch on any value* | £7.50 | Special Delivery (Signature Required) | Next working day* |
*Same day despatch is only available for orders placed with our distributors Voucher Express before 3pm Monday - Friday.
Delivery information based on product type:
Bookily gift cards are delivered individually to each recipient by 1st Class with free delivery. Please allow 3-4 working days from date of order to receipt.
Personalised gift cards are made with care and processes like printing your designs and encoding the cards take time. For all personalised products (and physical gift cards if ordered together with personalised products) delivery is usually expected in 2-5 working days from date of order.
Delivery tracking is available for Signed For, Special Deliveries, and all orders over £50 that require a signature, by signing into your account and selecting “track order”.
Delivery tracking is available for Signed For, Special Deliveries, and all orders over £50 that require a signature, by signing into your account and selecting “track order”.
For £ gift cards that can be spent in the UK delivery is usually expected in 1-3 working days from date of order (1-2 days for special deliveries).
For € gift cards that can be spent in Ireland, delivery charges are €4.50, and delivery is usually expected in 10 working days from date of order.
For € gift cards that can be spent in Ireland, delivery charges are €4.50, and delivery is usually expected in 10 working days from date of order.
Delivery of e-Gift cards by email (£ and €) is free of charge and there are no restrictions on when an e-Gift Card can be delivered, instantly or at a chosen later date.
In rare occassions, instant e-Gift Card deliveries might require up to a working day to be processed.
In rare occassions, instant e-Gift Card deliveries might require up to a working day to be processed.
Editions gift cards delivery is usually expected in 1-3 working days from date of order (1-2 days for special deliveries).
Delivery tracking is available for Signed For, Special Deliveries, and all orders over £50 that require a signature, by signing into your account and selecting “track order”.
Delivery tracking is available for Signed For, Special Deliveries, and all orders over £50 that require a signature, by signing into your account and selecting “track order”.
