Christmas Customer Service
Please note that between the 27th December and 2nd January at 9:15am, National Book Tokens will be operating reduced customer service.
If you have a service issue please contact us as follows:
25th & 26th December, 1st January – Closed
27th, 28th & 31st December – Reduced service. Please email email@example.com
29th & 30th December – Urgent helpline queries only
2nd January – NBT Customer Services resume as normal
Bookseller helpline numbers:
Calling from the UK: 0844 912 0397
Calling from the Republic of Ireland: 18909 301 37
Expired Cards: Please note that the expired card swap out telephone service will not be available during this period. Please refer your customers to our website where they will be able to find information on how to replace their expired gift card.
National Book Tokens FSC board gift cards – NEW for 2018
National Book Tokens are pleased to announce that this year our core range of gift card designs will be printed on FSC-certified board instead of plastic. This step will massively reduce National Book Tokens’ use of plastics.
FSC certification allows consumers to identify, purchase and use paper products produced from well-managed forests and/or recycled materials. National Book Tokens first tested using FSC-certified board in 2016 and have monitored print quality, durability and customer response to ensure that high product standards are maintained.
Please note, for environmental and efficiency reasons we intend to use all remaining stocks of plastic gift cards rather than destroy them, so it is likely that a few of the cards you order will still be plastic. It should take a few months for these cards to all be used. Please do not dispose of any plastic cards you already have in stock.
Plus, please note: All National Book Tokens gift cards are reloadable, so can be reused by card holders at any time and they now all have an 8 year expiry from last use.
National Book Tokens eVouchers - now on sale
The new National Book Tokens eGift card / eVoucher launched in April 2018. An example eGift has been emailed to all booksellers - please make sure your teams are briefed and ready.
If you have any questions about National Book Tokens eVouchersor would like us to resend you an example, please email firstname.lastname@example.org
In recent years eVouchers have become a significant part of the B2B voucher sector – with many employee benefits companies or rewards programmes now preferring them to gift cards. To ensure that National Book Tokens can continue to sell to employee rewards and benefits programmes, and in turn drive new customers into bookshops, offering eVouchers has become important.
Consumers are also turning to E.gift products when time is tight - for instance many are bought on Christmas or Boxing day. So they will allow us to continue to promote bookshops right up until after that importnat gifting occasion.
How do eVouchers work?
eVouchers are just like gift cards and can be redeemed in store using the same systems. However eVouchers do not have magnetic stripes so will either need to be barcode read or manually keyed into the system.
They are usually emailed directly to recipients or employees as part of their benefits or as a reward. Recipients tend to print them out and then present them in store – just like an e-ticket.
What will this mean to Bookshops?
We anticipate low volumes of National Book Tokens eVouchers for a number of years. In fact we forecast that most bookshops will initially redeem less than one a month.
We hope that booksellers will accept the very small inconvenience of occasionally having to key in numbers as it will allow us to continue to grow National Book Tokens and thereby to continue to support the book trade.
More information will be circulated over the coming weeks and we will keep all BA members informed about key dates.
Help customers find you
With the festive season over for another year, hundreds of thousands of booklovers around the country have National Book Tokens gift cards burning a hole in their pocket. Will they choose your shop to spend them?
To capitalise, make sure you:
- Update your bookshop page on the National Book Tokens bookshop search (with a photo, description) - edit this via Caboodle
- Order free point of sale - including new bookmarks, till and window stickers, and open & closed signs
- Add a National Book Tokens icon to your website, blog or email newsletter - download here (right click - save as)
Withdrawal of older gift card designs
We have now withdrawn from sale certain older National Book Token gift card designs. These can no longer be sold or topped-up, but can still be redeemed.