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The majority of National Book Tokens gift cards only expire after 8 years (96 months) of total inactivity. Some older National Book Tokens gift cards issued before October 2015 expire if they are unused for a period of 24 months.
However we are happy to replace all expired gift card with a brand new one. If you think your card has expired, simply fill in our expired card form and return the card to us for replacement.
We are sorry for any inconvenience that card expiry may cause, we’ve taken steps to reduce this and all new cards only expire after 8 years of inactivity. Card expiry is designed to ensure that empty, lost or discarded gift cards (often with only a few pence on them) do not remain 'live' on our system for years, as this would slow it up.
For some cards sold before October 2015 the National Book Tokens Terms and Conditions state: "If the card is not used for a period of 24 consecutive months, the card will automatically expire and any remaining value will be deducted ("Use" for the purposes of this term includes balance enquiries)".