Contact Us

Many questions you have can be answered in our FAQ pages.  If you still need assistance you can contact us by filling in the form below

We are really sorry if your card has not been properly activated. In order for us to find out why and hopefully send you a replacement, we need:

• Your National Book Tokens gift card number
• Information that tells us the card value and where and when the card was purchased – this should be on the gift card receipt
• If you do not have a receipt it would really help if you can find out and let us know the time and place of purchase

We always try to replace lost or stolen National Book Token gift cards.  We can only do this if:

• you can provide an image of the gift card receipt
• you know your card number (this should be on the receipt)
• the value is still on the card.

If your National Book Tokens gift card cannot be swiped or read when you try to use it in store it could be that the magnetic stripe on the reverse of card is damaged.

We can replace the card.

Please be aware that it normally takes 4-6 working days for you to receive your personalised gift cards

Please submit your question using the form below, and someone will be in touch as soon as possible.

If your Bookily gift card has been lost, stolen or damaged we will need information that the buyer may have please complete the form to give as much information as possible.

Many questions you have can be answered in our FAQ pages.  If you still need assistance you can contact us by filling in the form below.

We always try to replace lost or Stolen Record Token gift cards; unfortunately we can only do this if;

• You can provide an image of the gift card receipt
• You know your card number (this should be on the receipt)
• The value is still on the card.

If your Record Tokens gift card cannot be swiped or read when you try to use it in store it could be that the magnetic stripe on the reverse of card is damaged.

We can replace the card.

We are really sorry if your card has not been properly activated, in order for us to find out why and hopefully send you a replacement, we need:

• Your Record Tokens gift card number
• Information that tells us the card value and where and when the card was purchased – this should be on the gift card receipt
• If you do not have a receipt it would really help if you can find out and let us know the time and place of purchase

Many questions you have can be answered in our FAQ pages.  If you still need assistance you can contact us by filling in the form below.

If you've received an email from us to say you've won a competition, congratulations! You can either reply directly to that email, or click the button below to complete a form with your details. We'll send your prize out as soon as possible.

We take your personal data very seriously. For more information about what data we collect and why, you can read our privacy policy. We respect your Right to Access (the right to see what personal data of yours we hold and process, and why) and your Right to be Forgotten (the right to have your personal data erased from our systems). 

You may request to know which personal information we store, or that we remove your personal data, using the contact form below. 

If you request for your personal data to be erased, we will remove it from our systems and any third party systems we use. To ensure that the request is coming directly from the person whose data is being removed, please contact us using your email address signed up to our newsletter and/or website. We will reply to your original request and you will need to confirm that you are the named person and would like to proceed. We will then remove your data within 30 days of the reply being received and you will receive confirmation automatically by email once your data has been removed.

If you’d like to send us your comments and feedback about our website (including National Book Tokens Discover), emails or anything else, we’d love to hear from you! Please submit your feedback using the form below.

Please note:
• You can read more about National Book Tokens Discover, find out our terms and conditions, visit our privacy policy or use our help centre for common queries.
• If you don't have a password, or have forgotten it, just go to log in, click on 'Forgot/create password', and follow the instructions sent to you by email.