Sign up for emails to receive rewards, competitions and a chance to win a £100 (or €120) National Book Token every month!
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Please select a question from the list below.
For queries about expired National Book Token gift cards:
Expired Card Policy
We always try to replace lost or stolen National Book Token gift cards; unfortunately we can only do this if:
Please note, there is a £3.50 administration fee for this service
Need more help:Submit a Query
If your National Book Tokens gift card cannot be swiped or read when you try to use it in store, it could be that the magnetic stripe on the reverse of the card is damaged.
We can replace faulty gift cards - please submit a query below.
We are really sorry if your National Book Tokens gift card has not been properly activated, in order for us to find out why and hopefully send you a replacement, we need:
If you have multiple National Book Tokens gift cards and want to consolidate them, please submit a query below.
If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence.
To find out more about why National Book Tokens gift cards are the best option for your business, or to discuss a bulk discount, please contact our sales team:
Many questions about National Book Tokens gift cards (and e-Gift cards) can be answered in our FAQs. If you still need assistance, you can contact us by submitting a query below.
If you are a bookseller, please go to the Bookseller Zone.