I have a query about expired National Book Tokens
I have a query about lost or stolen National Book Tokens
We always try to replace lost or stolen National Book Token gift cards. We can only do this if:
- You can provide an image of the gift card receipt
- You know your gift card number (this should be on the receipt)
- The value is still on the gift card
Please note, there is a £3.50 administration fee for this service.
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Submit a Query
I have a query about a faulty National Book Token
If your National Book Tokens gift card cannot be swiped or read when you try to use it instore, it could be that the magnetic stripe on the reverse of the card is damaged.
We can replace faulty gift cards - please submit a query below.
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Submit a Query
I have a query about a National Book Token that hasn't been activated
We are really sorry if your National Book Tokens gift card has not been properly activated. In order for us to find out why and hopefully send you a replacement, we need:
- Your National Book Tokens gift card number
- Information that tells us the gift card value and where and when the gift card was purchased (this should be on the gift card receipt)
- If you do not have a receipt, it would be helpful if you can find out and let us know the time and place of purchase
Contact us:
Submit a Query
I have a query about using multiple National Book Tokens online
Yes, you can use multiple gift cards for your order in participating bookshops instore as well as online at Foyles and Bookshop.org. You can also use multiple gift cards online at a number of independent bookshops.
Need more help:
Submit a Query
I have a query about purchasing National Book Token online
If you are enquiring about an existing order, please ensure you include your order number.
I have a query about ordering National Book Tokens for business or education
To find out more about why National Book Tokens gift cards are the best option for your school or business, or to discuss a bulk discount, please contact our sales team:
I have a general query about Bookily
Many questions about Bookily cards can be answered in our FAQs. If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.
Need more help:
Submit a Query
I need to replace my Bookily gift card
If your Bookily card has been lost, stolen or damaged we will need information that the buyer may have. Please complete the form to give as much information as possible.
Contact us:
Submit a Query
I have a general query about National Book Tokens
Many questions about National Book Tokens gift cards (and e-Gift cards) can be answered in our FAQs. If you still need assistance, you can contact us by submitting a query below. Please give as much information as possible so we can help you.
If your order number starts with 'VEX', please email nationalbooktokens@voucherexpress.co.uk
Need more help:
Submit a Query
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