1. Settlement terms for all approved accounts are strictly 30 days from date of invoice.

2. Orders are usually despatched upon receipt to the address on the account. Gift card deliveries are made by a secure carrier or recorded delivery service. Responsibility for the gift cards will pass on to the customer upon delivery. Please store gift cards securely.

3. Customers should notify Book Tokens Ltd of non-delivery within 24hrs of receipt of invoice. Any discrepancy of gift cards delivered and ordered must be notified to Book Tokens Ltd within 3 days of delivery.

4. Book Tokens Ltd accepts no responsibility for lost, stolen or damaged gift cards once the responsibility has passed to the customer at time of delivery.

5. Gift cards may not be resold without prior consent or at a discount. Gift cards will not be sold to customers or third parties who the company suspects may intend to re-sell at a discount.

6. National Book Tokens are supplied on a firm sale basis unless otherwise agreed and cannot be exchanged for cash.