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National Book Tokens FAQs


Frequently Asked Questions

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Please click on the questions below to take you to the relevant answer.

 
Where can National Book Tokens be bought and exchanged? 
 
National Book Tokens gift cards are sold and exchanged in bookshops across the UK and Ireland. This includes Waterstones, WH Smith (excluding Travel outlets in stations and Airport locations), Blackwell, Easons, John Smith, Foyles and local independent bookshops. Search for your nearest bookshop here.
National Book Tokens gift cards can also be redeemed online at www.hive.co.uk But please note, National Book Tokens Gift Cards cannot currently be redeemed on the WH Smith or Waterstones websites. Also, they cannot be redeemed in supermarkets, or on Amazon or Play.com.
 
Can National Book Tokens be used to buy books online? 
 
National Book Tokens gift cards can be bought and redeemed online at www.hive.co.uk If you wish to redeem several National Book Tokens Gift Cards for use on the Hive website, they will need to be consolidated onto one card. Please email your card numbers to egiftcard@booktokens.co.uk 
National Book Tokens gift cards cannot be bought or redeemed on Amazon or Play.com. 
 
What can National Book Tokens be exchanged for? 
 
National Book Tokens can be exchanged for all kinds of books, from bestselling new fiction to reference and school textbooks, as well as maps.
 
Can National Book Tokens be used to purchase ebooks?
 
National Book Tokens gift cards can be used to purchase ebooks on the Indie eBook Shop at www.indieebook.co.uk and the Hive website at www.hive.co.uk. These eBooks can be read on most types of eReader and with most eReading Apps, however eBooks for Kindle eReaders can only be bought from Amazon.
 
Can National Book Tokens be used to purchase ebook readers?
 
National Book Tokens cannot be used to buy ebook readers. They are designed for, and restricted to, use on books (this includes ebooks).
 
Do National Book Token Gift Cards have an expiry date?
 
If your Gift Card is not used for a period of 24 consecutive months it will expire and you will not be able to use the value on it. It is our current policy to replace expired gift cards (conditions apply). Click here for more information. 
 
To ensure that a Gift Card remains active, you either need to use it to purchase a book, have it topped up or simply do a balance enquiry.  
 
What do I do if my National Book Token Gift Card has expired?
 
Our current policy is to replace expired gift cards, please click here for more information.  (Conditions apply).
 
Can I still redeem National Book Tokens paper gift vouchers? 
 
Yes, National Book Tokens paper gift vouchers do not have an expiry date and you can continue to redeem these in any participating bookshop. Click here to find your nearest participating bookshop.
 
Are there terms and conditions for the National Book Tokens Gift Card?
 
Yes, please click here to view the specific terms and conditions which apply to the National Book Tokens Gift Card. 
 
Can change be given for a National Book Token?
 
If you have a GIFT CARD, and the value of your purchase is less than the value on the card, the balance remains on the card for future purchases. They cannot be exchanged for cash in bookshops and change will not be given.
 
PAPER VOUCHERS cannot be exchanged for cash. If the value of the book(s) you purchase is less than the value of the paper token, it is at the bookseller's discretion whether they give the change in the form of National Book Tokens gift cards or cash.
 
How do I use my National Book Token Gift Card? 
 
Simply take your gift card to the till and use it as you would any gift voucher. The bookshop will deduct your purchase amount from the gift card’s value and give the gift card back to you. The gift card can be used any number of times until all the balance is used.
 
How much money can I put on a National Book Token Gift Card? 
 
National Book Tokens Gift Cards can be loaded with any amount from a minimum of £1 to a maximum of £250, or €1 to €250 for Euro gift cards in the Republic of Ireland.
 
Can National Book Token Gift Cards be topped up with value?
 
Yes, the gift cards can be topped up with any amount up to the maximum value of £250 (or €250 for Euro gift cards), by taking your gift card to your nearest bookshop where you can put more value on it. Find your nearest bookshop here.
 
Do I have to spend the entire Gift Card’s value at once?
 
No, you can spend as much of the gift card’s value as you like, whenever you like, providing your gift card has not expired. Any remaining balance will stay on the gift card until your next purchase.
 
How do I check my National Book Token Gift Card’s balance? 
 
You can check your National Book Tokens Gift Card value at any time. You will need your gift card’s PIN for this which can be found on the reverse of the card, in the top right corner under a scratch-off panel. You can check your gift card’s value by using the online Balance Enquiry function, by asking in-store at your nearest bookshop or by phoning 0845 602 7423.
 
What do I do if my National Book Token Gift Card is declined?
 
Your gift card may have expired, or the available balance on the gift card could be less than the purchase amount and you could use another form of payment to pay the difference. Alternatively, it may have been blocked due to fraudulent activity reported on it. Please phone our helpline on 0845 604 1698 and we can investigate further.
 
What happens if my National Book Tokens Gift Card is lost or stolen?
 
If you have lost your gift card, we may be able to cancel the card and replace any remaining value on a new gift card for you. However you will need to have proof of ownership such as the gift card receipt. There is an admin fee of £3.50 for this service. Please email us at egiftcard@booktokens.co.uk  
 
Can I buy National Book Tokens in bulk?
 
National Book Tokens can be purchased in bulk (a minimum purchase applies) for use in any incentive initiative, staff motivation, reward, as a simple thank you or for prize giving. For further details, please click here.
 
Is it safe to buy National Book Tokens from auction sites?
 
We do not recommend that you purchase National Book Tokens gift vouchers or gift cards from auction sites. Although the sellers may be legitimate we have had reports of non-delivery of items. We advise caution especially if the seller has a large quantity of vouchers or gift cards, numerous lots to sell or is offering various denominations.