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Sign up for rewards, competitions and a chance to win a £100 (or €120)
National Book Token every month!

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By signing up I agree to the Terms & Conditions

Please select a question from the list below.

What do I do if my Gift Card has expired?

For queries about expired National Book Token gift cards:

Expired Card Policy

What can I do if my Gift Card has been lost or stolen?

We always try to replace lost or stolen National Book Token gift cards; unfortunately we can only do this if:

  • You can provide an image of the gift card receipt
  • You know your gift card number (this should be on the receipt)
  • The value is still on the gift card

Please note, there is a £3.50 administration fee for this service

Need more help:
Submit a Query


What can I do if I have a faulty Gift Card?

If your National Book Tokens Gift Card cannot be swiped or read when you try to use it in store it could be that the magnetic stripe on the reverse of the card is damaged.

We can replace faulty Gift Cards - please submit a query below.

Need more help:
Submit a Query


My Gift Card has not been activated

We are really sorry if your Gift Card has not been properly activated, in order for us to find out why and hopefully send you a replacement, we need:

  • Your National Book Tokens Gift Card number
  • Information that tells us the Gift Card value and where and when the Gift Card was purchased – this should be on the Gift Card receipt
  • If you do not have a receipt it would really help if you can find out and let us know the time and place of purchase

Need more help:
Submit a Query


My Gift Cards need consolidating for use online

If you have multiple gift cards and want to consolidate please submit a query below.

Need more help:
Submit a Query


Enquiries about purchasing National Book Tokens online

For any consumer enquiries relating to the purchase or delivery of National Book Tokens bought on this website please contact Voucher Express:

  • Email at
  • Help line 0870 242 2591, Monday to Friday 9am - 5pm (GMT)
  • Any correspondence should be sent to: Voucher Express, PO Box 93, Ripon, North Yorkshire, HG4 1WE

If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence. Your order number will begin with the letters VEX

Business and education ordering

To find out more about why National Book Tokens are the best option for your business, or to discuss a bulk discount, please contact our sales team:

General National Book Tokens query

Many questions you have can be answered in our FAQs.  If you still need assistance you can contact us by submitting a query below.

Need more help:
Submit a Query



If you are a bookseller, please go to the Bookseller Zone.