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Sign up for rewards, competitions and a chance to win a £100 (or €120)
National Book Token every month!

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Expired Gift Cards

For queries about expired National Book Token gift cards:

Expired Card Policy

Lost or stolen Gift Cards

For queries about lost or stolen National Book Token gift cards:

Card Registration Service

If you have lost your gift card, we may be able to cancel the card and replace any remaining value on a new gift card for you. However you will need to have proof of ownership such as the gift card receipt. There is an admin fee of £3.50 for this service.

Problems using Gift Cards

For queries about problems with your gift card, email or call 0845 604 1698.

We are currently experiencing technical problems with our Customer Helpline number. If you get an automated message instead of a Customer Service operative please email your query to We apologise for any inconvenience. 

Enquiries about purchasing online

For any consumer enquiries relating to the purchase or delivery of National Book Tokens bought on this website please contact Voucher Express:

  • Email at
  • Help line 0870 242 2591, Monday to Friday 9am - 5pm (GMT)
  • Any correspondence should be sent to: Voucher Express, PO Box 93, Ripon, North Yorkshire, HG4 1WE

If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence. Your order number will begin with the letters VEX

Business and education ordering

To find out more about why National Book Tokens are the best option for your business, or to discuss a bulk discount, please contact our sales team:

All other queries

For all other non-urgent consumer enquiries please contact Book Tokens Ltd.

  • Email -
  • Fax - 020 7421 4641
  • Post - Consumer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR


If you are a bookseller, please go to the Bookseller Zone.