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Contact Us

Booksellers please go to the   Bookseller Zone

  • For queries about expired gift cards, click here.

Please note that between Thursday 24th December and Friday 2nd January it may take us up to 5 working days to respond to your query.

  • For queries about a lost gift card or problems with your gift card, email or call 0845 604 1698. 

    We are currently experiencing technical problems with our Customer Helpline number. If you get an automated message instead of a Customer Service operative please email your query to We apologise for any inconvenience.    (If you have lost your gift card, we may be able to cancel the card and replace any remaining value on a new gift card for you. However you will need to have proof of ownership such as the gift card receipt. There is an admin fee of £3.50 for this service.)

  • For any consumer enquiries relating to the purchase or delivery of National Book Tokens bought on this website please contact Voucher Express:
    • Email at
    • Help line 0870 242 2591, Monday to Friday 9am - 5pm (GMT)
    • Any correspondence should be sent to: Voucher Express, PO Box 93, Ripon, North Yorkshire, HG4 1WE

  • If you are enquiring about an existing order, please ensure you include your order reference number in any correspondence. Your order number will begin with the letters VEX

For all other non-urgent consumer enquiries please contact Book Tokens Ltd.

You can contact us by:

Email -

Fax - 020 7421 4641

Post - Consumer Services, Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR